Terms and Conditions - Gardening Southwark
Welcome to Gardening Southwark. These Terms and Conditions govern your use of our gardening services. By engaging with us, you agree to comply with and be bound by the following terms.
Service Agreement
Our services include garden design, maintenance, landscaping, and consultation. We strive to deliver high-quality results tailored to your needs.
Scope of Services
- Garden Design: Customized plans to enhance your outdoor space.
- Maintenance: Regular upkeep, including mowing, pruning, and weeding.
- Landscaping: Installation of plants, trees, and garden features.
- Consultation: Expert advice on garden care and improvement.
Booking and Payment
To utilize our services, clients must adhere to the following booking and payment procedures.
Booking Process
Appointments can be scheduled through our online portal or by contacting our office during business hours. It is essential to provide accurate information to facilitate smooth service delivery.
Payment Terms
Payments are due upon completion of services unless otherwise agreed upon in writing. We accept various payment methods, including credit cards, debit cards, and bank transfers.
Cancellations and Refunds
We understand that circumstances may change. The following policies apply to cancellations and refunds.
Cancellation Policy
Clients must notify us at least 48 hours in advance to cancel or reschedule a service without incurring a fee. Cancellations made within 48 hours of the scheduled service may be subject to a cancellation fee.
Refund Policy
Refunds are provided on a case-by-case basis. If you are unsatisfied with our service, please contact us within 7 days, and we will assess your request accordingly.
Client Obligations
Clients are responsible for ensuring that the garden area is accessible and safe for our team. Any existing issues, such as damaged structures or hazardous conditions, should be reported prior to service.
Access and Safety
- Ensure pathways are clear and safe for our team.
- Provide access keys or codes if the property is secured.
- Inform us of any pets or wildlife that may impact service delivery.
Plant Selection and Maintenance
While we provide recommendations, the final decision on plant selection rests with the client. Proper maintenance post-service is crucial for the longevity and health of your garden.
Liability and Insurance
Gardening Southwark is fully insured to cover any accidental damage during service delivery. However, we are not liable for pre-existing conditions or damages outside the scope of our services.
Damage Coverage
- We cover accidental damage to property directly caused by our team.
- Pre-existing damages or issues were not caused by our services are excluded.
Insurance Details
Our comprehensive insurance policy ensures peace of mind for both our clients and our team. Details of our coverage are available upon request.
Intellectual Property
All designs, plans, and creative materials produced by Gardening Southwark are the intellectual property of the company. Clients are granted a limited license to use these materials for personal use only.
Usage Rights
Clients may use the provided designs for their private gardens. Commercial use or distribution requires explicit written permission from Gardening Southwark.
Protection of Materials
- Unauthorized duplication or sharing of our materials is prohibited.
- Respecting our intellectual property ensures continued innovation and quality.
Privacy Policy
Your privacy is important to us. We collect and handle personal data in accordance with applicable laws and regulations.
Data Collection
We collect information necessary to provide our services, such as contact details, property information, and service preferences.
Data Usage
- To process and deliver services effectively.
- To communicate updates, promotions, and relevant information.
Data Protection
We implement robust security measures to safeguard your data against unauthorized access, alteration, or disclosure.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Gardening Southwark operates.
Dispute Resolution
Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the local courts.
Amendments to Terms
Gardening Southwark reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes through official communication channels.
Notification of Changes
- Updates will be posted on our official platforms.
- Clients retained past services will be informed via email or mailing lists.
Acceptance of Terms
By engaging with Gardening Southwark, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Thank you for choosing Gardening Southwark. We look forward to transforming your outdoor space.